Open the campaign and read the status beside its name. The line below the name tells you whether the campaign is running, scheduled, preparing its audience, or paused.
Check the campaign status
- Draft sends nothing until you select Launch campaign.
- Preparing audience means Doreach is building the prospect list. The campaign starts or waits for its planned time after preparation finishes.
- Scheduled means the planned launch time has not arrived.
- Paused means a person paused the campaign or the team’s billing access stopped. Read the message on the campaign page before selecting Resume.
- Completed has no actionable prospects left. Archived stays closed.
If audience preparation finds no eligible prospects, Doreach returns the campaign to Draft and shows a warning. Refine the audience before launching it again.
Check the send window and the team timezone
A Running campaign acts only inside its saved send window. Open the campaign menu and choose Campaign settings to see that window.
Doreach reads the send window in the timezone saved under Settings → Team. Owners and Admins can change the team timezone. Doreach has no active-days setting, so pause the campaign before a day when it should not run. Read Scheduling and send windows for the full setup.
Check every assigned outreach account
Open Outreach accounts and check the badge on each LinkedIn account or mailbox assigned to the campaign. Doreach can send from accounts marked Healthy. An account marked Reconnect needed, Paused, or Connecting cannot take new campaign actions until it becomes Healthy.
Other Healthy accounts on the campaign can continue with their assigned prospects. Follow Account health and statuses when an account needs attention.
Check account limits and pacing
Open an outreach account’s action menu and choose Limits. A LinkedIn account shows weekly usage for connection requests, messages, profile views, InMails, post likes, and comments. A mailbox shows its daily email limit and random gap.
Reaching one weekly limit stops that action type until Monday in the team’s saved timezone. Other action types can continue when they have budget. Connection requests also use a daily target selected from the account’s saved range. That daily target applies across every campaign using the account.
The same panel shows the random wait between actions. This account-level wait can leave a gap even when a prospect is ready. A mailbox also stops when it reaches its daily email limit. See Limits and pacing for the current defaults and controls.
Check the prospect activity table
Open Prospect activity on the campaign. Read the Status and Next action columns for the people still in progress.
A prospect may be waiting for a step delay. A connection-first sequence waits for the invitation to be accepted before it sends the next LinkedIn message. A prospect without an email address skips email steps, and one without a LinkedIn identity skips LinkedIn steps. Doreach shows queued prospects and names the next action.
The campaign completes after no actionable prospects remain. Replied, suppressed, stopped, failed, and completed prospects do not receive another automatic step.
Check the billing banner
Doreach pauses live campaigns when a trial ends, a subscription ends, checkout remains incomplete, or an invoice stays unpaid. The dashboard banner names the billing problem and the required action.
An Owner or Admin can follow the banner to Billing. After the team regains access, Doreach resumes the campaigns it paused for billing. Do not press Resume while the campaign says billing still blocks it.
If the status, accounts, limits, prospect activity, and billing all look correct, send us the campaign name so we can inspect its execution record.