Add or remove connected accounts

Connect or remove a sender account on any channel, and change that channel's quantity on your subscription.

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Connected accounts and subscription quantities are separate. Deleting an account frees its place for another account on the same channel. Changing a paid quantity changes what you pay.

Add a connected account

Check the quantities under Settings → Billing before connecting another account.

  • If the channel has a free place, connect the account from Outreach Accounts: Add LinkedIn account, Connect mailbox, or the Instagram and WhatsApp buttons beside them.
  • If every account on that channel is in use, ask an Owner or Admin to choose Change plan under Settings → Billing and raise that channel’s quantity. Confirm the change, then connect the account.
  • If the team is on the 7-day trial, you can connect one account on each channel. Subscribe before connecting more.

Doreach refuses a new connection when the channel has no free place. Reconnecting an account whose session expired does not need another place.

Delete an account

Open Outreach Accounts, open the account’s action menu, and select Delete account. Doreach asks you to confirm because you cannot undo the deletion.

The account stops sending and frees its place. Another account on the same channel can use it without changing the subscription.

Deleting the account does not lower a paid quantity. If you will not connect another account, ask an Owner or Admin to open Settings → Billing and reduce that channel’s quantity. Doreach will not let them go below the number of accounts still connected.

Your existing data stays in the team

Deleting an outreach account removes the account connection. Existing prospects, conversations and campaign records stay available to team members.

Adding the same account again creates a new connection. A reconnect is different: use Reconnect account when the account still appears in Doreach but needs attention.

Check campaigns before disconnecting

Campaigns cannot send from a disconnected account. Review the campaigns that use the account before removing it.

If other connected accounts are attached to the campaign, they carry on. A campaign with no available connected account on a channel cannot send those steps until you connect or assign one.

Common questions

What happens to my bill when I delete an account?
Deleting an account frees its place for another account on the same channel, but it does not lower your bill. If you no longer need a paid extra, an Owner or Admin must also reduce that channel's quantity under Settings → Billing.
What happens to existing work when I delete an outreach account?
Doreach removes the account connection and stops sending from it. Existing campaign, prospect and conversation records stay in the team. Deleting the account cannot be undone, and adding the account again starts a new connection.
Do I need to buy an extra account before connecting another one?
Only when every account on that channel is in use. The subscription and the 7-day trial include one LinkedIn account, one mailbox, one Instagram account and one WhatsApp account. Past that, an Owner or Admin raises the channel's quantity under Settings → Billing before you connect.