Owners and Admins can manage cancellation from Settings → Billing. Open Billing portal, choose the subscription, and follow Stripe’s cancellation steps.
What happens
After you schedule cancellation, Doreach shows the date when the subscription will end. Access remains active until that date.
When the subscription ends:
- Campaign execution pauses.
- LinkedIn and mailbox activity pauses.
- The team, campaigns, prospects, and conversations remain stored in Doreach.
Export first
If you want a local copy of your prospect records, export them from CRM → Export CSV before the subscription ends.
Retention
Doreach does not treat subscription cancellation as a data-deletion request. To request deletion of personal data, email privacy@doreach.co. The Privacy Policy explains the retention rules and legal exceptions.
Scaling down instead
If you need fewer account seats, remove the connected accounts you no longer need and lower the seat count under Settings → Billing. The subscription cannot go below one seat.
Coming back
To restart after cancellation, open Settings → Billing, choose the billing period and account quantities, then continue to Stripe. Campaign execution and connected-account activity can resume after Stripe reports the subscription as active.
Contact Doreach support if the billing page does not show the expected subscription status after you return from Stripe.