Inbox combines synced LinkedIn and email replies from Doreach campaign prospects across the current team’s outreach accounts. Use it to find threads that need work, read the conversation, send a reply, see who owns the contact, and update the prospect’s CRM stage.
Find the next thread
The four summary tiles count conversations across the current team:
| Tile | What it counts |
|---|---|
| Needs reply | Replied threads whose next action is Needs reply |
| Waiting | Replied threads whose next action is Waiting |
| Positive replies | Replies tagged Interested or Wants a meeting, regardless of CRM stage |
| Going cold | Replied threads whose next action has not changed for at least five days, excluding Needs reply and Closed |
Select a tile to filter the full Inbox result set, not just the threads already loaded on the page. Select the active tile again to clear it. Needs reply and Waiting also update the Next action menu. Positive replies and Going cold leave that menu on All because Inbox applies one tile or next-action filter at a time.
Doreach refreshes Going cold overnight. Before its first calculation, the tile shows a dash and Not checked yet. Afterward, the tile shows when it was checked. A check older than 48 hours is marked as stale.
Use the controls above the thread list to:
- search prospect names, campaign names, account names, headlines, and reply text
- filter by next action
- show all threads, threads whose contact you own, or threads whose contact has no owner
- show only threads with a saved draft
The Inbox does not have separate account or campaign filter menus. Enter the account or campaign name in search instead.
Read the reply tag
Each reply carries a tag that says what the person meant, such as Interested, Has a question, or Not now. Point at the tag to see a one-line reason. Use the filter menu above the thread list to show only one kind of reply. The tag shows Reading reply… for a moment after the reply arrives, and Not tagged when Doreach could not tag it.
To change a tag, select it in the thread header and choose the right one. Reply tags lists every tag and what happens when you change one.
Use next action and CRM status for different jobs
Next action tells the team what the thread needs now:
| Next action | Meaning |
|---|---|
| Needs reply | A new inbound message needs a response |
| Draft ready | A team member saved a reply draft |
| Waiting | A reply was sent and the team is waiting |
| Follow-up | The CRM stage is Booked or Nurturing |
| Needs review | Doreach cannot infer a more specific action |
| Closed | The CRM stage is Disqualified |
CRM status tracks the prospect through the pipeline. Doreach supports New, Contacted, Connected, Replied, Qualified, Booked, Nurturing, and Disqualified. Lead stages and pipeline explains when to use each stage.
Read the conversation and prospect details
Select a thread to load its saved conversation history. Use Load earlier messages for older stored messages. When Doreach has enough connection details, Load older from LinkedIn can request older provider history.
The thread header shows the campaign, the contact’s owner, the stage, and a status line with the outreach account and sequence progress. Open contact opens the full contact, with its details, notes, and activity.
Send or queue a reply
Doreach sends the reply through the LinkedIn account or mailbox assigned to that campaign prospect. Inbox disables sending when the account needs reconnection, is paused or disconnected, or the conversation has not finished syncing.
LinkedIn Inbox replies use a separate per-account pacer. A short burst can send at once. Later replies may enter the queue, where the thread shows the message, planned send time, and who requested it.
Select Cancel to stop a reply that still has the Queued state. Once Doreach starts sending it, cancellation may fail because the message may already be on its way.
When a prospect replies to a campaign, Doreach stops that prospect’s remaining sequence steps. Sending a manual Inbox reply changes the thread’s next action to Waiting.
See who owns the contact and save context
The header shows Owner next to the stage. The inbox does not assign people. The owner belongs to the contact: select Open contact and change Owner there, or change it from the Contacts page. The header updates when you close the contact. Ownership stays visible to the team but does not stop another member from replying.
Add private context as a note on the contact. Notes are not sent to the prospect. Contact owners and internal notes covers the exact steps.