# Reconnect a disconnected account

> Why connected accounts drop, how to restore one safely, and what happens to campaigns that were running on it.

Source: https://doreach.co/help/accounts-and-safety/reconnect-a-disconnected-account/
Last updated: 2026-08-14

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Disconnection is common and usually harmless. It means Doreach can no longer act on the account, not that the account is in trouble.

## Why it happens

- Password changed
- Two-factor prompt not completed
- A LinkedIn security checkpoint
- Session expired naturally
- You signed out of all sessions
- The account was restricted, which is the one case that needs care

## Reconnecting

1. Open **Accounts** and find the account marked **Disconnected**.
2. **Before reconnecting**, open LinkedIn in a normal browser and sign in. Complete any verification, checkpoint or two-factor prompt. This is the step that matters. Reconnecting while LinkedIn is still holding a checkpoint just fails again.
3. Confirm the account looks normal: you can search, view profiles, and send a message.
4. Back in Doreach, choose **Reconnect** and re-authenticate.
5. Check the timezone and working hours survived, then resume.

## If it was restricted

If step 2 shows a restriction rather than a routine checkpoint, do not reconnect yet. Follow the recovery steps in [the safety guide](/help/accounts-and-safety/is-linkedin-automation-safe/): resolve it with LinkedIn, wait, then lower the account's weekly limits to roughly half what they were before restarting it.

## What happens to campaigns

Campaigns using the account pause automatically and resume from where they stopped. Nothing is lost, nothing is skipped, and nobody gets a duplicate message.

If several accounts ran the campaign, the others carry on while one is down.

## Repeat disconnections

An account that drops every few days usually means shared or inconsistent access: someone logging in from a very different location, or the profile being used on several tools at once. See [troubleshooting](/help/troubleshooting/account-keeps-disconnecting/).

## Common questions

### Why did my LinkedIn account disconnect from Doreach?

Most often a password change, a new two-factor prompt, a LinkedIn security checkpoint, or simply an expired session. Disconnection is usually routine and not a sign the account is restricted.

### Do campaigns resume automatically after reconnecting a LinkedIn account?

Yes. Campaigns pause while the account is disconnected and resume from where they stopped once it reconnects. No prospects are lost or skipped.